Our Shipping Policy

How We Do It

At Gemspainting, we strive to provide a seamless and reliable shipping experience.

We understand the importance of timely delivery, secure packaging, and transparent communication.

At Charites Jewelry, we believe in providing an exceptional experience for our customers.

That's why we offer free shipping worldwide, allowing you to enjoy the convenience of having your exquisite jewelry delivered to your doorstep without any additional shipping fees.

Yes, you heard it right. Shipping is on us.

We want to make it as easy as possible for you to own a piece of Charites Jewelry,

no matter where you are in the world.

We want to ensure complete transparency. While we provide free shipping, it's important to note that any taxes or customs duties imposed by your country's authorities are the responsibility of the yours.

Processing Time:

Once your order is placed and payment is confirmed, our dedicated team will process your order promptly.

Shipment Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your package and stay updated on its estimated delivery date. Tracking information will be provided along with the carrier's details, enabling you to conveniently track your shipment through their online tracking systems.

Customs and Duties:

For international shipments, please note that customs duties, taxes, and other related fees may apply. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. Our company is not responsible for any additional fees incurred during the customs clearance process. We recommend contacting your local customs office for more information regarding potential charges that may be applicable to your order.

Packaging and Security:

Gemspainting art jewelry is packaged with utmost care to ensure its safe and secure journey to your doorstep.

Customer Support:

Should you have any questions or concerns regarding your shipment, our dedicated customer support team is here to assist you. Feel free to contact us through our provided communication channels, including email.

Warranty Policy

The Information You Need to Know

Charites Jewelry provides a limited warranty that covers manufacturing defects for a period of one year from the date of purchase [ can recheck warranty date follow certificate card].

During the warranty period, Charites will repair or replace, at our discretion, any jewelry with a manufacturing defect free of charge. The warranty covers defects in materials and workmanship, including but not limited to issues related to gemstone setting, clasps, and structural integrity.

The warranty does not cover damages resulting from normal wear and tear, accidents, misuse, alteration, negligence, or unauthorized repairs or modifications. It also does not cover damage or loss of gemstones due to mishandling, improper care, or exposure to harsh chemicals or excessive heat.

Upon receiving your warranty claim, our experts will evaluate the jewelry to determine if the issue falls within the warranty coverage. If the defect is confirmed to be covered, we will repair or replace the item accordingly. In some cases, if an exact replacement is not possible, we will work with you to find a suitable alternative.

The customer is responsible for shipping and insurance costs associated with returning the jewelry for warranty evaluation or repair. We recommend using a trackable shipping method and ensuring the package is adequately insured to cover the value of the item.

For repairs that fall outside the warranty coverage, Charites offers a repair service. Our skilled artisans will assess the repair needed and provide an estimate for the service. The customer will be responsible for any associated repair costs, including shipping and insurance.

At Charites Jewelry, we are dedicated to ensuring your satisfaction and providing exceptional customer service. If you have any questions or need assistance with your warranty claim or repair, our knowledgeable and friendly customer service team is here to help.

Our Privacy Policy

Your Data is Secure

At Charites Jewelry,

we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website. We encourage you to read this policy carefully to understand how we handle your data.

Information We Collect:

When you visit our website or make a purchase, we may collect certain personal information from you, such as your name, email address, shipping address, and payment details. This information is necessary to process your orders, provide customer support, and improve your overall experience with us.

How We Use Your Information:

We use the information we collect to fulfill your orders, process payments, and communicate with you about your purchases. We may also use your information to personalize your experience on our website, send you promotional offers or newsletters (with your consent), and improve our products and services based on your feedback.

Data Security:

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. Our website is secured with encryption technology, and we restrict access to your information only to authorized personnel

who need it to perform their duties.

Third-Party Service Providers:

In some instances, we may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers have access to your information only to the extent necessary to perform their tasks on our behalf and are obligated to keep it confidential.

Cookies and Tracking Technologies:

Our website may use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. By using our website, you consent to the use of these technologies. You can manage your cookie preferences and opt-out of certain tracking technologies through your browser settings.

Your Rights and Choices:

You have the right to access, update, or delete your personal information held by us. You can also opt-out of receiving marketing communications from us. If you have any questions about your rights or wish to exercise them, please contact us using the information provided at the end of this Privacy Policy.

Updates to this Policy:

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. The updated policy will be posted on our website, and the revised date will be indicated at the top of the page. We encourage you to review this policy regularly for any updates.

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [insert contact details].

By continuing to use our website or making a purchase, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.